General
Account Information
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This section contains general information
that will apply to most accounts and be of interest regardless
of user level. Even FrontPage users should take a stroll through
this section for important information that will apply to them
as well.
User
ID and Password     
Entrance to your account is protected with both
a User ID and a Password which you received in your confirmation
email after you opened your account. Unless otherwise
indicated, your User ID will be your domain name without an extension.
For example, "yourdomain" rather than "yourdomain.com"
Please note that your Password and User ID
are not interchangeable. Also, confusion can sometimes
arise when different programs use different terms to indicate
User ID. For example, Telnet uses the term "login"
instead of User ID. As a rule, the term Password is standard
and used consistently from program to program. If something
else is called for, such as User, Name, or Login, enter your
User ID.
Changing
Your Password
To change your password, Telnet to your
account. After logging in with your username and password, at
the Unix prompt, type:
passwd
A script will ask you to type in your old password,
then the password you want it changed to will be asked for twice
to verify.
Note: This will
not work for POP-only accounts. If you have a POP only account
send us an email with your request, current password, and your
new password and we will change it for you.
Sub-login
Accounts Within Your Domain
You can have additional logins setup within
your own account if you want. This is accomplished using the
Webcontrol panel in your domain, you may need to contact sales
to unlock the login feature. Each additional login will have
a unique User ID and Password. To access additional accounts
via FTP, Telnet, and/or Email, use the following parameters to
configure the appropriate programs.
Hostname: yourdomain.com
User ID: a separate unique User ID
Password: a separate unique Password
POP Account: a separate unique username@yourdomain.com
SMTP Server: yourdomain.com
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Server
Disk Space
This is your space…the place where you will
put your website. A specific amount of space on our computers
reserved exclusively for your use. This space is pre-structured
for you with a "home" directory, also sometimes called
a "root" directory. Think of this as the doorway
into your space on our server. Everything that belongs
to you, all of the features and files that we provide, as well
as the files and folders you add for your website will be contained
within this one parent folder called "home" directory.
The www
Directory
Within the Home Directory you will find a folder
named www. This is the most important folder in
your Home Directory because this is the directory your visitors
will access with their browsers. This is where you will
place your web pages, graphic files, sound files, and any other
items you want your visitors to have access to on your website.
The index.html
Page
It is very important that you name your home
page, the first page that you want visitors to see when they
visit your website, to index.htm or index.html. When
a browser visits your website by typing in your domain name,
i.e. www.yourdomain.com, the browser program will automatically
search for a page titled index.htm or index.html by default.
If the browser does not find one, your visitor will not be able
to get into your website without a specific page name to add
to the domain URL.
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"Wusage"
Your Access and Stat Logs
One of the directories you will find preinstalled
within your www directory is named "wusage".
This directory contains the access and stat files for your website.
To access your personal wusage directory log onto the Internet
with your web browser and go to:
http://www.yourdomain.com/wusage.
The web page displayed will contain all of
the statistics for your domain for the previous week. The page
will also contain a Weekly Reports link which, when accessed,
will provide much more detailed statistics including pie charts
and graphs. These reports are automatically generated for you
once each week and are always stored in the same place for easy
comparison.
Access-Log
When you FTP into your Home Directory, you will
see a file named access-log. Download this file and open
it in any word processor or text editor such as NotePad to see
exactly what files were accessed, what domain the visitor came
from, the dates and times of each visit, etc.
Advanced
Option
If you would like to see domain names in
your stats and other programs rather than just IP numbers, put
an empty file in your wusage directory called dns (no extensions).
This will act as a switch and reverse authentication will be
activated for the domain.
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Server
Disk Space Usage
There are several different options available
for checking your space usage. Read through these quickly to
select the one best suited to your needs.
Total Space
Usage
To find out how much total space is in use by
your account you will need to log into your account with Telnet.
(Use the Telnet link to learn how) At the UNIX prompt
type the following command:
du * www/* anonftp/*
-c
This will bring up a space report for each
of your directories, with a total number of kilobytes used at
the end. If you want to check the space reports of each of your
main directories individually, refer to the following directions.
File Space
Usage
To see space reports for each file in your account,
type the following command at the UNIX prompt:
du * www/* anonftp/*
-a
www
Directory Space Usage
To see space reports for the files and subdirectories
contained within your www directory, type the following command
at the UNIX prompt:
du -s /www/htdocs/yourdomain
Anonymous
FTP Space Usage
If you have an anonymous FTP area, (go to Anonymous
FTP to learn how) you can check the space it is using by
typing the following command at the UNIX prompt:
du -s ~ftp/yourdomain.com
Home
Directory Space Usage
To check how much space is being used by files
in your home directory, type the following command at the UNIX
prompt:
du -s $HOME
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Email Management
Email is more than just a vital tool for an
online business. It's an absolute requirement. Therefore, good
email management is very important. This section covers
setting up and accessing email from your POP account, as well
as setting up Redirects and Autoresponders. You will find instructions
for performing these tasks with PlusMail,
as well as instructions for setting up Mail
Lists in the Advanced
Users Section.
FTP Email
Redirects
Email Redirects are used to redirect email from
one address to another. For example, you might have sales@yourdomain.com
automatically redirected to your sales person’s personal
email address, and support@yourdomain.com redirected to
your support person’s personal email address, and so on.
You may have as many redirects as you like. To set up your
redirects do the following:
FTP into your Home Directory using WS_FTP
(PC users) or Fetch (Macintosh users) Select
the file named "redirect" and transfer a copy
of it to your computer. Open the downloaded
file in any text editing program
NOTE: Misaddressed
Email Capture
You will see the following default address containing
your domain name. WARNING: Do NOT alter, remove,
or move this default address.
default yourdomain@yourdomain.com
The default address will capture all email addressed
to your domain whether it is addressed to a specific alias you've
listed or not. For example, if a visitor sends email to info@yourdomain.com,
and you have not set up a specific redirect or alias for the
address info@yourdomain.com, the default address will still be
able to capture that email. All such misaddressed email will
be automatically redirected to the first name on the Redirect
list below the default address.
Enter your email redirects in the following
manner, beginning on the first line immediately beneath the default
address. Do not leave empty lines between entries, and do not
enter more than one entry per line
default yourdomain@yourdomain.com
boss homeaddress@somewhereelse.com
fred 73452.452@compuserve.com
info goddess@afterlife.com
The above example will redirect all misaddressed
email, and all email addressed to boss, to homeaddress@somewhereelse.com
All email addressed to fred will be redirected
to 73452.452@compuserve.com
All email addressed to info will be redirected
to goddess@afterlife
When you are finished entering your
redirects save the file in text (.txt or ASCII) format.
Upload the file using FTP. Be sure to select
ASCII format. The new "redirect"file will overwrite
the existing "redirect" file.
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FTP Autoresponders
An Autoresponder will return a message automatically
when someone sends email to it. For example, if a customer
sends a letter to support@yourdomain.com, you can have an automatic
pre-written response sent back to the customer. To set up your
Autoresponder do the following:
Use any text editing program to write your
response message. For example,
"Thank you for requesting more information
about our webpage design package. We have several design packages
to choose from. Here are our prices..." Name
your file carefully. If your message will go out in response
to all emails addressed to info@yourdomain.com you must name
it info If it will go out in response to all emails
addressed to sales@yourdomain.com you must name it sales.
Do not include an extension such as .txt on the file name.
FTP into your Home Directory using WS_FTP
(PC users) or Fetch (Macintosh users) Select
the directory named ‘infobots" to open it.
Upload your response message into the infobots
directory. Be sure to use ASCII mode.
There is no limit to the number of Autoresponders
you may have. Be sure to save them all in the infobots
directory and give them each a unique name with 3-16 characters.
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Accessing
Your Email
If you want to access your email directly from
your domain rather than set up redirects
to your existing email account, we recommend using Eudora
as your email client. This is an email program that runs under
MS Windows and Macintosh OS. There are many good reasons for
using Eudora, one of which is that it allows multiple email accounts
and personalities. See your program documentation for instructions
on how to set those up.
Eudora connects to the mail server over the
Winsock or Macintosh TCP/IP. Mail may be composed and read
offline, but make sure that you are online before attempting
to send or receive email.
Please Note:
Although your account exists on our server, you won't be able
to receive email at yourname@yourdomain.com until InterNIC has
activated you in the domain name servers.
Setup Eudora
After Eudora has been installed, it must be configured
to point to your server.
1. Install and start up the Eudora program
2. Select "Settings"
from the "Special" menu (in version 3.0 or later select
Tools, then Options)
3. Select the "Getting Started"
tab
- Under Real Name, enter your Real Name
- Under "POP Account" put yourdomain@yourdomain.com
- Leave Return Address blank unless you want
people to send return email to you at a different email
account
4. If you use the Macintosh version,
the radio button for TCP/IP connection should be highlighted
5. Click the "Personal Information"
tab
- Under POP account put yourdomain@yourdomain.com
again
- Fill out the "Real Name" and "Return
Address" as you did before
6. Under "Dialup User
Name" enter yourdomain (do not enter .com or .net here)
7. Click the "Hosts"
tab and enter yourdomain@yourdomain.com again under POP
Account, and put yourdomain.com under SMTP Server.
8. Go to the "Checking
Mail" tab and make sure "Save Password" is checked.
That's all the configuration Eudora
needs. You will find that many of the configuration areas
will be filled in for you when you go to them, for instance it
will usually fill in the POP account info wherever it is
called for after you enter it the first time.
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Test
Your eMail Setup
- Select "Check Mail" under
the File menu.
- Enter your password into the Password Window
that pops up, then click on the Proceed button.
- Eudora will check to see if you have email.
You can now send a test email message to yourself
and then check to see if it gets returned to you. If you
checked "Save Password" as in step 8 Eudora
will not prompt you again for your password after the first time.
If multiple users have access to your computer, and you
don't want them to have access to your email account, do not
check the "Save Password" option.
Note:
Your default email address is yourdomain@yourdomain.com
This is where all of your email will be sent to, unless
other configurations take priority (such as autoresponders and
redirects ).
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Other
EMail Program Setups
The following examples assume a domain
name of fred.com
Microsoft Internet mail
Full name = fred
Email = fred@fred.com
Internet Mail
server = fred.com
Account = fred
Pass = xxxxxx
Smtp = fred.com
From = anything@fred.com
Netscape
Your Name = fred
Email Address
= fred@fred.com
Reply to = anything@fred.com
Mail Server user
name = fred
outgoing Smtp
= fred.com
Incoming = fred.com
Additional
POP Accounts
If you would like additional POP email
accounts, ask us and we'll set it up for you. Remember there
may be an additional one-time charge for each POP account depending
on your account. To check numerous POP accounts, read the manual
or help files that come with Eudora or your email client software
for configuration.
If you are familiar with the shell (Unix)
programs, "pine" and "mail", you can use
either of these to check and send email as well.
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